Dedicated Senior Engineer
You set priorities and acceptance criteria; we direct the work and take responsibility for the person, their performance and any replacement.
Learn more: Dedicated Senior EngineerMaintenance and Continuity
Maintenance of production systems with a response SLA, stability metrics and a transition plan for taking over systems from another vendor.
Who directs the work
CG Tech runs maintenance according to the agreed SLA. You set priorities and approve significant changes.
Maintenance under the same continuity model as our teams: a named backup, mandatory documentation and a monthly report.
Roles involved
- Maintenance engineers
- Tech lead
- Delivery manager (part-time)
Who it is for
- Critical systems that depend on a few people
- Companies switching maintenance vendors
Terms
- Response SLA
- Defined in the proposal
- Transition
- Transition plan included
Final terms are set out in the proposal and the contract. Deadlines not shown here are defined in the proposal.
Questions about this model
Do you take over systems from another vendor?
Yes, with a transition plan that covers a review of access, documentation and risks before the handover.
Other models and services
Tech Lead + Delivery
You define the product and priorities; we run delivery, quality and the people.
Learn more: Tech Lead + DeliveryGoverned Squad
We are accountable for the entire workstream, with an SLA and executive reporting; you work at the strategic level.
Learn more: Governed SquadEngineering Diagnostic
The entry point. A conversation with a senior engineer that ends with a risk map, even if you don't hire us.
Learn more: Engineering DiagnosticMap your team’s continuity risks
You leave the conversation with a risk map, even if you don’t hire CG Tech.
We reply to the email address you provide.